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Contact us

To reach the right JBWere Adviser for your needs speak to a consultant on 1800 812 267 or use the enquiry form below

How we handle complaints
 

If you have a complaint, we encourage you to discuss the matter with your JBWere Advisor or your local JBWere State Manager.
 

If you are not happy with the response you receive, please write to:
 

Risk and Compliance Manager
JBWere Limited
GPO Box 4370
Melbourne VIC 3001

 

When dealing with a complaint you have submitted to us in writing:

  • we will provide written acknowledgement of our receipt of your complaint in the first instance; and
  • we will prepare a response in consultation with your advisor and his/her manager, to ensure all matters are thoroughly investigated and responded to appropriately, and aim to do so within 30 days.

If you are not satisfied with our handling of your complaint, you may have the right to take your complaint to the Australian Financial Complaints Authority (AFCA), an independent complaints resolution body. AFCA’s contact details are:

Australian Financial Complaints Authority
GPO Box 3, MELBOURNE VIC 3001


Ph:      1800 931 678 (free call)
Web:    www.afca.org.au
Email:  info@afca.org.au

Services provided by the independent complaints resolution body are free of charge.