Please feel free to contact any of our offices located across Australia. All of our contact details are below.
Level 31
405 Bourke St
Melbourne VIC 3000
GPO Box 4370
Melbourne VIC 3001
Ph: (03) 9906 5000
Email: investorservices@jbwere.com
Level 10
Brookfield Place
10 Carrington St
Sydney NSW 2000
GPO Box 5384
Sydney NSW 2001
Ph: (02) 9325 2600
Email: investorservices@jbwere.com
Level 10
1 Constitution Ave
Canberra ACT 2601
GPO Box 1541
Canberra ACT 2601
Ph: (02) 6218 2000
Email: investorservices@jbwere.com
Level 15
259 Queen St
Brisbane QLD 4000
GPO Box 505
Brisbane QLD 4001
Ph: (07) 3258 1111
Email: investorservices@jbwere.com
Level 13
60 King William St
Adelaide SA 5000
GPO Box 2271
Adelaide SA 5001
Ph: (08) 8407 1111
Email: investorservices@jbwere.com
Level 14
100 St Georges Tce
Perth WA 6000
GPO Box M936
Perth WA 6843
Ph: (08) 9212 7900
Email: investorservices@jbwere.com
Media enquiries Please get in touch with the
| Client portal technical support 1300 366 790
|
Find a JBWere Adviser 1300 366 790
| Philanthrophic services & Family Advisory 1300 263 166
|
Cash account enquiries 1800 812 267
| Intermediary desk Intermediary.Orders@jbwere.com
|
SMA enquiries 1800 529 762 |
At JBWere, we work hard to provide exceptional service. On an occasion where our service does not meet your expectations, we are here to listen, learn and work with you to make sure you receive the necessary support.
If you have a complaint, you can contact:
Regardless of who you contact, every effort will be made to reach a resolution with you as quickly as possible.
View our Complaints Handling Policy.
If you wish to contact the JBWere Regulatory Compliance Manager, please write to:
Manager, Regulatory Compliance
JBWere Limited
GPO Box 4370
Melbourne VIC 3001
If your complaint isn’t resolved to your satisfaction or within 30 days, you may have the right to take it to the Australian Financial Complaints Authority (AFCA), an independent complaints resolution body.
AFCA is an external dispute resolution scheme that provides free advice and assistance to consumers and investors to help them resolve complaints relating to members of the financial services industry, including managed investment schemes, pooled superannuation trusts, financial advice, investment advice and sales of financial or investment products. You can contact them at:
Under the ASIC Reference Checking and Information Sharing Protocol, licensees must meet certain obligations.
We explain more about this protocol’s obligations and how they apply to licensees below.
The ASIC Protocol sets out obligations for licensees to undertake a reference check and share information on an individual seeking to be employed or authorised as a financial adviser or mortgage broker.
For further information, refer to ASIC’s media release.
Any Australian Financial Services Licensee (AFSL) or Australian Credit Licence (ACL) seeking to recruit into a role for either a Mortgage Broker or a Financial Adviser.
Email all ASIC reference check requests to ASIC.reference@nab.com.au with the following documents:
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