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Reflections…of the way life used to be


The astute amongst you, and those of a particular ‘vintage’, will recognise the words in the title from the 1967 hit, Reflections by Diana Ross and the Supremes. This short paper is indeed about the necessary and crucial step of reflection. It is a step that is often missed by leaders as we seek to pivot as quickly, simply and painlessly as possible from crisis to recovery.

But, now more than ever, we exist in a complex, emergent environment – one that presents multiple challenges and opportunities. Those leaders who take time to pause and reflect will be better equipped to guide the evolution of their organisations. Much has been written about leading through crises since the pandemic took hold in early March (including my article Heads Down. Eyes Up. Leadership in Volatile Times). Most offer valuable insight, but often frame the transition from crisis to recovery as a linear and discrete process. This raises two concerns.

To continue reading, download the full report below.